Returns & Exchanges
At RayNeo.EU, we want you to be completely satisfied with your smart eyewear experience. If you are not happy with your purchase, you can return your items within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your RayNeo account or visit our support portal to submit a return request with your order number and reason for return.
Prepare Your Package
Ensure the device is in its original condition with all accessories, cables, and manuals included in the original packaging.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location across the EU.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing