Frequently Asked Questions
Everything you need to know about your RayNeo experience.
Which countries do you ship to within the EU?
We provide standard and express shipping to all European Union member states. Delivery times typically range from 3 to 7 business days depending on your specific location.
What is the return policy for RayNeo products?
We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Do my smart glasses come with a warranty?
Yes, all RayNeo electronics purchased through our official EU store come with a 2-year limited warranty covering manufacturing defects and hardware malfunctions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Giropay for your convenience.
Are RayNeo glasses compatible with prescription lenses?
Yes, our products are designed with compatibility in mind. Most models include a prescription lens frame that can be customized at your local optician.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.